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Sale conditions


Any order done on the website is submitted to the following terms and conditions of sale. Any validated order lead to total agreement of the following terms and conditions of sale, the recognition of having a perfect acknowledgement of it and the renunciation to claim one's own terms of sale or other conditions. The users of website are invited to refer to it regularly.

Terms and conditions of sale, of use and of warranty described below can be subject to modifications or additions at any moment from Forgetopia.


1. The customer

The customer declares being a physical person, being aged at least 18 and having legal capacity or owning a parental permission allowing the customer to make an order on the website.

If there is any mistake in the wording of the address details of the recipient, Forgetopia will not be held responsible for the impossibility of delivering the product.

2. Products

The products for sale are those presented on the website.

Forgetopia brings the greatest care in the presentation and description of its products in order to inform the customer as well as possible.

Nevertheless it may happen that none substantial mistakes appear on the website, the customer acknowledges it and accepts it.

Potential scenery elements, required materials for the assembly and the painting of the miniature are not included.

Products sold on the website are not suitable for kids under 14. It might contain small pieces that may be swallowed.

Photographs are none contractual and are exposed for presentation purpose.

3. The order

The customer will have possibility, before validating definitively the order, to check the details and

the total price of it, and to correct potential mistakes, before expressing one's consent by validating the order. Any order validated by the client is considered as a contract of sale and agreement to all the statements written in the present terms and conditions of sale.

Forgetopia will refuse any order with a customer with whom it would exist a dispute or any incident regarding the payment of a previous order or who could contravene to the statements of the terms and conditions of sale.

In this case, Forgetopia will inform the customer via an electronic mail. In the absence of any correction to Forgetopia of erroneous elements or contrary to the present terms and conditions of sale, Forgetopia reserves the right not to deal with the order.

Forgetopia will send a confirmation electronic mail in order to sum up the order. For this purpose, the customer formally accepts the usage of electronic mail address by Forgetopia for the confirmation of the content of one's order.

4. Price and terms of payment

4a. Establishing of prices

Prices of the products are indicated in euros, including all taxes except for shipping cost.

Forgetopia reserves the right to modify its prices at any moment, however the products will be charged on the bases of current pricelists at the moment of the registration of the order, subject to availability.

4b. Methods of payment:

PayPal : A quick and safe mean for international online transactions. You do not need any PayPal account to pay.

NB : Products are payable in cash the day of the order.

4c. Data

Data registered and kept by Forgetopia constitute the proof of the order and of all passed transactions. Data registered by the payment system constitute the proof of financial transactions.

5. Delivering

Delivering is carried out at the delivery address given by the customer. Delivering can not be carried out in hotels or in postboxes.

The indicated periods of delivery are informative periods, corresponding to average periods of processing and delivery.

For these periods to be respected, the customer must ensure the details are correct and complete regarding the delivery address (such as: number in the street, building, stairs, access codes, name and/or intercom number, etc.).

Forgetopia will not be held responsible of consequences due to a delivery delay that is not due to Forgetopia

6. Right of withdrawal

The private customer have a right of withdrawal, that he can exercise without any motive, within a period of fourteen days from the delivery of the order that will apply with the return, at one's expense, of the products still new (in their original packaging, not assembled, not painted).

7. Refund

The refund of products in the conditions given in the article 6 will be carried out by Forgetopia within a maximum period of 30 days after reception of the concerned products. The refund will be carried out following the same method of payment as the one chosen by the customer at the moment of one's order or by the delivery of a voucher.

8. Practicable law

Any order implies support of the customer to the terms and conditions of sale. These terms and conditions of sale are ruled by french law. In case of dispute, french courts of law will be the only competent. In case of difficulty or complaint regarding an order, the client can address the Customer Service in order to find an amicable settlement.

9. Informatics and liberty

The data collected by Forgetopia during an order are required for the management of the transaction and to this end may be fully or partially transmitted to service providers of Forgetopia intervening as part of the execution of the order. The customer is informed that these same data of personal nature could also be collected by an organisation in charge of the analysis of the orders and of the fight against credit card fraud. In compliance with the law Informatique et Libertés n°78-17 of January 6, 1978, the customer have a right of access, of rectification, of opposition and of deletion over one's data.